Privacy Policy

GENERAL INFORMATION TEXT ON PRIVACY AND PROTECTION OF PERSONAL DATA

Master Stil prioritizes the processing, security, and protection of personal data provided by Members to benefit from the services offered on the website, in accordance with relevant legislation, particularly the Personal Data Protection Law No. 6698 (KVKK) and its secondary regulations. In this context, Master Stil processes the personal data obtained from Members in accordance with the website Terms of Use and the Personal Data Protection Information Text available at www.masterstil.com . These texts, available at www.masterstil.com , are an integral part of the Membership Agreement. Brief information regarding the information text is included within the information text.

Master Stil requests some of your personal information (name, surname, age, interests, e-mail, etc.) in order to provide better service to its customers.

 This information collected on Master Stil servers is used only within Master Stil for periodic campaign studies, designing special promotional activities for customer profiles, and customer "classification" studies to prevent the transmission of unsolicited e-mails.

 Master Stil does not share the information collected from membership forms with third parties without the knowledge or instruction of the member in question, and does not use or sell it for any commercial purpose other than its operations.
In addition to the personal information requested in e-mail addresses and membership forms, Master Stil analyzes and interprets visitor movements and preferences during site use.

 These statistical data, which do not contain personal information, can be shared with Master Stil business partners in order to provide Master Stil customers with a more special and effective shopping experience.

 Customer information may only be disclosed to official authorities if such information is duly requested by official authorities and in cases where disclosure to official authorities is required by applicable mandatory legislation. Only the Customer has access to all information entered into the system, and only the Customer can change it. It is not possible for anyone else to access or change this information.

If you would like to unsubscribe from our daily email list at any time, you can easily unsubscribe from our emails with a single click by clicking the " Please click to unsubscribe from our email list " link at the bottom of the emails we send.

 To maximize the security of our valued customers, your credit card information requested on the payment page is not stored on Master Stil's servers or those of its service providers. This ensures that all payment transactions are processed between your bank and your computer through the Master Stil interface.


Additionally, www.masterstil.com uses 128-bit encryption with the "Globalsign SSL" certificate, which provides high security worldwide for the security of your personal information and account. By encrypting your information, it is completely prevented from being accessed by third parties. Card information used in payment transactions is never stored in our system.

 You can send your requests regarding the exercise of the data subject rights regulated in Article 11 of the KVKK to the e-mail address kvkk@masterstil.com, using the e-mail address previously notified to Master Stil by the data subject and registered in Master Stil's system.
Please ensure that your requests within the scope of KVKK include the following information in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller.

  • Name, surname, signature if your application is in writing,

  • Turkish ID number,

  • If you are a foreigner, your nationality, passport number or ID number, if any,

  • Address information,

  • Email address,

  • Phone number,

  • Subject to demand.

If your request is related to a different topic, for example:

  • SMS and e-mail sent to you

  • Order/cargo tracking

  • Product exchange and return procedures

  • Online shopping

You can submit your requests every day between 09:00 and 18:00 using one of the methods listed below:

  • Call Center: +90 507 409 10 34

  • Master Stil Customer Service: destek@masterstil.com

  • Contact Form: https://www.masterstil.com/kurumsal/iletisim

  • " Solution Consultant " located in the bottom right corner of our website

KAPTAN FOREIGN TRADE CONSTRUCTION INDUSTRY LIMITED COMPANY
 Master Stil FERAH MAH. KARTAL STREET NO: 1 INSIDE DOOR NO: 3 ÜSKÜDAR/ISTANBUL

Detail

This Privacy Policy describes how Master Stil ("Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit the site, use our services, make a purchase at masterstil.com ("Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you, the user of the Services, whether you are a customer, a website visitor, or another person whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last updated" date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, to provide or develop or improve the Services, to comply with applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you send directly to us through our Services may include:

  • Contact information, including your name, address, telephone number, and email address .

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number .

  • Account information, including your username, password, security questions, and other information used for account security purposes .

  • Customer support information , including information you choose to contact us with, for example, when sending messages through the Services .

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to share this information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (" Usage Data "). We may use cookies, pixels, and similar technologies (" Cookies ") to do this. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers, who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect your payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you request, to fulfill our contract with you.

  • When you visit our site, open or click on emails we send you, or interact with our Services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the Third Party Websites and Links section below.

How We Use Your Personal Information

  • Provision of Products and Services. We use your personal information to provide you with Services, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, and other features and functionality related to your account.

  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor our Services and advertising on our Site and other websites.

  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately.

  • Communicating with You and Improving Our Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests to be accountable to you, provide you with effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For detailed information about the Cookies we use to power our store with Shopify, see: https://www.shopify.com/legal/cookies . We use Cookies to enhance and improve our Site and Services (including remembering your actions and preferences), conduct analytics, and better understand user interaction with the Services (for our legitimate interests in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to malfunction or become unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • We collaborate with business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you instruct, request, or otherwise consent to us sharing certain information with third parties, with your consent, to send you products or through the use of social media widgets or login integrations.

  • With our affiliates or others within our corporate group, in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Generally, we disclose the following categories of personal information and sensitive personal information about users for the purposes outlined in the “How We Collect and Use Your Personal Information” and “How We Share Personal Information” sections above:

Category

Recipient Categories

  • Identifiers such as basic contact information and certain order and account information

  • Commercial information such as order information, purchase information, and customer support information

  • Internet or other similar network activities such as Usage Data

  • Geolocation data such as locations determined by IP address or other technical measures

  • Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

  • Business and marketing partners

  • Our subsidiaries

We do not use or share your sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links.

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review the privacy and security policies and other terms and conditions of those sites. We do not guarantee, and are not responsible for, the privacy or security of those sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public settings, including information you share on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms, without limitation on our or the third party's use. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or their owners or operators, except as disclosed in the Services.

Child Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request deletion of that information.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and Storage of Your Information

Please remember that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases, we may refuse your request to the extent permitted by law.

  • Access/Right to Information : You may have the right to request access to the personal information we hold about you, including details of the ways we use and share your information.

  • Right to Erasure : You may have the right to request the erasure of personal information we hold about you.

  • Right to Rectification : You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to Portability : You may have the right to obtain a copy of the personal information we hold about you and to request that that information be transferred to a third party, subject to certain conditions and certain exceptions.

  • Restriction of Processing : You may have the right to request that we stop or restrict our processing of personal information.

  • Withdrawal of Consent : Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

  • Objection : If we refuse to process your request, you may have the right to appeal our decision. You can do so by responding directly to our refusal.

  • Managing Communication Preferences : We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights in the locations specified on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a comprehensive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you authorize the agent to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to refer your complaint to your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you reside in. Your personal information is also processed by personnel and third-party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the UK, unless the data transfer is to a country determined to provide an adequate level of protection.

Communication

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at: destek@masterstil.com You can submit your requests daily between 09:00 and 18:00 using one of the methods listed below:

  • Call Center: +90 507 409 10 34

  • Master Stil Customer Service: destek@masterstil.com

  • Contact Form: https://www.masterstil.com/kurumsal/iletisim

  • " Solution Consultant " located in the bottom right corner of our website

KAPTAN FOREIGN TRADE CONSTRUCTION INDUSTRY LIMITED COMPANY
 Master Stil FERAH MAH. KARTAL STREET NO: 1 INSIDE DOOR NO: 3 ÜSKÜDAR/ISTANBUL