Shipping and Delivery

How much is the shipping fee?

When you shop from our online store, shipping is available to anywhere in Türkiye for a fee or free of charge.

When will my shipment arrive?

Estimated delivery time will vary between 2-7 business days depending on your address (excluding Sundays and public holidays).

How can I track my cargo?

When your order is shipped, we'll send you an SMS and email to notify you. You can track your shipment by clicking the tracking link in the email. For orders placed with your membership account, you can track your shipment by logging in and clicking the tracking link for the relevant order. For orders placed without a membership, you can view your order status and track your shipment by clicking the "Tracking Orders Without Membership" section on our homepage. If you choose the "Pickup in Store" option, you'll receive an SMS and email when your order arrives at your chosen store.

What is the delivery point?

Delivery points are places where you can easily receive your cargo.

Choose the delivery address closest to you and place your order!

Let the cargo company deliver your order to this point.

You can receive your order within 3 days.

Can I send my order to a different address? Can you deliver products to an address different from my billing address?

You can specify a different delivery address when placing your order. This address can be your home address, your work address, or a friend's address. For accurate and easy delivery, please fill out your address information (address, street, neighborhood, avenue) completely.

On what days is delivery possible? Are deliveries made on public holidays?

Deliveries are made on weekdays within working days. Delivery is not possible on public holidays and weekends.

Can someone else collect my package if I'm not home at the time of delivery? What should I do if no one is there at the time of delivery?

With our home delivery option, your package can be delivered to you and only your immediate family. We will ask for identification, and the surname must be consistent. A signature from the person collecting your package will be required at the delivery address. If no one is there, the courier will attempt to contact you again. They may leave a card requesting that you pick up your package or reschedule a delivery date. Packages returned to the branch must be collected within 3 business days. Otherwise, the package will be returned to the originating branch, with the sender's consent.