Return and Exchange Policy
MASTER STYLE
SALES PRELIMINARY INFORMATION FORM
1- INFORMATION ABOUT THE SELLER:
Title: (Master Style) Kaptan Foreign Trade Construction Industry Limited Company
(Hereinafter referred to as www.masterstil.com or SELLER)
Ferah Neighborhood, Kartal Street, No: 1, Interior Door No: 3, Üsküdar/Istanbul
Phone: +90 507 409 10 34
Email: info@masterstil.com
MERSIS Number:
Website: www.masterstil.com
2- PRODUCT INFORMATION:
The total price of the product(s) subject to the contract, including Value Added Tax (VAT), is as stated on the website. The type, quantity, brand/model, size, color, quantity, and sales price of the goods/products or services are as stated in the "Product Details" section of the www.masterstil.com website. No additional costs are imposed on consumers related to the pricing schedule due to the use of the website you use to place an order.
3- VALIDITY PERIOD:
All information and promises regarding the product or service provided to the BUYER in this form are valid from the moment the preliminary information is provided and the distance sales contract is executed. SELLER reserves the right to make changes thereafter, and it is hereby notified that SELLER is no longer bound by the information and promises provided in this form.
4- PAYMENT METHOD AND SCHEDULE:
Shopping on the www.masterstil.com website is possible using credit cards (Visa, Mastercard, American Express, Troy, PayTr, and) and promotional codes. The number of available installments may vary depending on the credit card selected and can be viewed during the shopping process. The section above indicates the number of installments in which the order total will be paid to your bank. Your bank may run campaigns and apply a higher number of installments than the number you selected, and may offer services such as deferred installments. Such campaigns are at the discretion of your bank, and information about these campaigns is provided on our pages if our company is aware of them. Starting from the statement date of your credit card, the order total will be divided by the number of installments and reflected on your credit card statement by your bank. The bank may not distribute the installment amounts equally across the months, taking into account fractional differences. The creation of your detailed payment plan is at the discretion of your bank. In cases where payment is made by credit card, etc., without a spending document, or if the card is used illegally by someone else; The transaction will be conducted in accordance with the provisions of Law No. 5464 on Banking Cards and Credit Cards, dated February 23, 2006, and the Regulation on Banking Cards and Credit Cards, published in the Official Gazette No. 26458, dated March 10, 2007. In the event of default, the interest rate will be the overnight borrowing rate of the Central Bank of the Republic of Turkey (CBRT). If the parties fail to fulfill their obligations from the resources provided under this agreement, the provisions of Articles 117 et seq. of the Code of Obligations regarding "Debtor's Default" will apply. In cases of default, if either party fails to fulfill its obligations within the specified time without justified cause, the other party will grant the defaulting party a seven-day period to fulfill the obligation. If the obligation is not fulfilled within this period, the party that has not fulfilled its obligation will be deemed to be in default and the creditor has the right to demand the delivery of the goods and/or termination of the contract and the refund of the price by demanding the fulfillment of the obligation.
5- PRODUCT DELIVERY:
Delivery Method:
Shipping Address.
Person to be Delivered:
Billing Address:
The product subject to this contract will, as a rule and under normal circumstances, be delivered to the CONSUMER, that is, the BUYER, or to a third person or organization at the address provided by the BUYER, depending on the distance from the place of residence, provided that it does not exceed a legal 30 (thirty) day period. For promotional products, the products will be delivered to the BUYER within 1 (one) week after the end of the promotional period. The shipping fee specified in the article titled "Product Information" for product delivery will be paid by the BUYER. If the product subject to this contract is to be delivered to a person or organization other than the consumer, the BUYER must provide the SELLER with complete and written information, such as the name, surname, title, and address of the third party to whom the product will be delivered. Even if the Buyer is not at the address at the time of delivery, the SELLER will be deemed to have fully performed its obligation. Therefore, any damages arising from the Buyer's late receipt of the product, as well as any expenses incurred due to the product being held by the cargo company and/or the return of the cargo to the SELLER, will be the responsibility of the BUYER.
If the SELLER is unable to deliver the product subject to the contract within the specified timeframe due to force majeure or extraordinary circumstances such as adverse weather conditions or transportation interruptions, the SELLER is obligated to notify the BUYER. In such cases, the BUYER may exercise the right to cancel the order and/or postpone delivery until the impeding situation is resolved, and/or exercise one of the optional rights stipulated in consumer legislation. Once your shipping code is reflected in the system, your order will be delivered by Yurtiçi Kargo within seven business days at the latest.
Shipping Fee: Shipping cost is not included in the product service. Shipping fee service fee will be presented on the product payment screen on the www.masterstil.com website.
BUYER acknowledges, declares, and undertakes that the product purchased is for personal use and that it will not sell the personalized products ordered for commercial purposes to third parties or gain any actual profit from this. BUYER acknowledges that if the product personalized and purchased through the website is sold to third parties in violation of this article, BUYER will be solely responsible for any damages Master Stil and/or third parties may incur as a result. In this context, BUYER acknowledges that Master Stil has the right of recourse if it makes any payment and will cover such damages upon first request.
ARTICLE 6 - RIGHT OF WITHDRAWAL
6.1- LEGAL RIGHT OF WITHDRAWAL
The BUYER cannot exercise their right of withdrawal for PRODUCTS that have been produced in accordance with the BUYER's special requests or demands, or that have been personalized by making changes or additions, or that cannot be returned due to their nature. Personalized products include products that have been configured, personalized, or have text added upon request. For example, engravings, stamps, monograms, embroideries, reliefs, etchings, carvings, or prints. Personalized products cannot be returned; however, if the products are damaged/defective upon delivery, they may be refunded, replaced, or the BUYER may be able to exercise other optional rights arising from consumer legislation.
6.2-EXCEPTIONS TO THE LEGAL RIGHT OF WITHDRAWAL
BUYER cannot exercise his right of withdrawal in the contracts listed in Article 15 of the Distance Contracts Regulation:
-
a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or provider.
-
b) Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
-
c) Contracts for the delivery of goods that are perishable or may expire quickly.
d) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.
-
d) Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
-
e) Contracts regarding books, digital content and computer consumables presented in physical form, if protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
-
f) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
-
g) Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the utilization of free time for entertainment or recreation purposes, which must be made on a specific date or period.
g) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
-
h) Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period.
In addition, the right of withdrawal cannot be exercised for products that cannot be returned due to their nature (except in cases where the product is faulty or defective, products that may pose a health hazard after being opened, e.g. products that require direct contact with the body during use), single-use products, products that deteriorate quickly or have expired.
All kinds of computer software and programs, products recording audio and video on DVD, VCD, CD etc., batteries, consumables (toner, cartridge, ribbon etc.) and the exercise of the right of withdrawal are subject to the condition that the packaging of the product has never been opened and is not damaged .
6.3. RIGHT OF WITHDRAWAL WITH REGARDS TO PERSONALIZED PRODUCTS
The BUYER cannot exercise their right of withdrawal for PRODUCTS that have been produced in accordance with the BUYER's special requests or demands, or that have been personalized by making changes or additions, or that cannot be returned due to their nature. Personalized products include products that have been configured, personalized, or have been inscribed upon the BUYER's request. For example, engravings, stamps, monograms, embroideries, reliefs, etchings, carvings, or prints. Personalized products cannot be returned; however, if the products are damaged/defective upon delivery, they may be refunded or exchanged.
7-INTELLECTUAL PROPERTY RIGHTS
The " Master Stil" brand and logo, the design, software, domain name of the Website, and all trademarks, designs, logos, trade dress, slogans, and all other content created by Master Stil in connection therewith, are the property of the BUYER, along with all intellectual property rights. Utilizing the product personalization service on the Website does not constitute any granting of rights to the content to the BUYER, and the BUYER may not use, share, distribute, exhibit, reproduce, create derivative works from, or reproduce the intellectual property rights owned by Master Stil or its affiliates without the written permission of Master Stil, or use the Website in whole or in part in any other medium. If the BUYER acts in violation of the intellectual property rights of third parties and/or Master Stil while personalizing the product, the BUYER is obligated to compensate Master Stil and/or the third party for all direct and indirect damages and expenses.
The BUYER accepts, declares and undertakes that the financial and moral rights regarding the designs and visuals presented on the www.masterstil.com website and the products to be created shall belong to Master Stil, that Master Stil shall have the authority to exercise the moral rights such as the right to process, the right to reproduce, the right to distribute, the right to represent, the right to communicate to the public, as well as the authority to present the work to the public, the right to be identified as the owner of the work, the authority to indicate the name, the authority to prohibit modifications to the work, the authority to exercise the rights of the owner of the work against the possessor and owner, as stipulated in Articles 20, 21, 22, 23, 24 and 25 of the FSEK, that it has obtained the necessary permissions and declarations from its employees in this regard, and that otherwise it shall compensate Master Stil for all damages that it may incur for this reason.
Master Stil accepts, declares and undertakes that all financial and moral rights regarding the products created by the BUYER using its own visuals and designs on the www.masterstil.com website will belong to the BUYER.
Return Policy: Printed on Demand Products (Including Ready-made Design Samples)
Within the scope of the legislation of the Republic of Turkey, the Law on Consumer Protection No. 6502 and the Distance Selling Contracts Regulation, the return conditions for products printed on order by selecting them from the ready-made design samples presented on our website are regulated as follows.
Our company prioritizes customer satisfaction. However, returns and exchanges for custom-made or custom-made products are subject to the following legal regulations and conditions:
8 - Scope of Personalized Production and Return Right
According to Article 15/g of Law No. 6502:
The right of withdrawal (return without reason within 14 days) does not apply to "goods prepared in line with the wishes of the consumer or clearly produced for personal needs".
Since the ready-made design samples on our website are products selected by customers and printed to order, these products are also considered "personalized production upon request." Because:
-
Products are not available in stock; they are produced after customer selection.
-
The design choice is based on the customer's free will and this choice gives the product a "personalized" character.
For this reason, there is no right of return/exchange for products that are intact and compatible with the order.
Exceptional Cases: Defective Product and Legal Rights
Definition of Defective Product (Law No. 6502 Article 11):
Your product is considered "defective" in the following cases:
-
Serious error in the design print you chose (for example: color shift, missing print, defective fabric).
-
Incompatibility with the size/color specified in the order (if caused by company error).
-
Unpackaged or damaged delivery.
Consumer Rights in Defective Products:
-
You can request a free repair, replacement or return within 30 days from the date of delivery.
-
During the return process, the product must be sent with its original packaging and invoice/label.
Things to Consider When Choosing a Ready-Made Design
Ready-made designs are presented with sample images. Color tones may vary slightly depending on screen resolution. This is not considered grounds for return.
Design selection and size/color preferences are the responsibility of the customer. Incorrect selections do not entitle you to a refund.
Return Policy Summary
Personalised printed product: There is no right of withdrawal as it is produced to order.
Defective product: Repair, exchange or return can be requested within 30 days.
Wrong design selection: Customer-caused errors are not included in the return.
For returns, please contact our customer service within 30 days with your order number and reason for return.
Products printed to order, selected from ready-made design samples, are considered "customized production" and therefore cannot be returned if they are in good condition. However, your legal rights regarding defective products are reserved. This policy complies with Turkish law.
How Does the Return Process Work?
Defective Product Notification: Notification must be made via [Contact Form] or [Customer Services] within 14 days from the product delivery date.
Inspection: Our company checks whether the product is defective or not.
Solution: If a defect is detected, a free replacement/repair or refund will be provided. The costs are the responsibility of the company.
Note : Our company's return and exchange policies are determined in accordance with Consumer Protection Law No. 6502 and relevant legislation. For detailed information, please contact our customer service.
9-COMPLAINTS AND OBJECTIONS OF CONSUMERS
The BUYER shall forward all requests and complaints to the SELLER, whose information is provided above. The BUYER may submit complaints and objections to the consumer problems arbitration committee or consumer court in the place where the BUYER purchased the goods or services or where the BUYER resides. Information regarding the monetary limit is provided below.
These monetary limits are applied starting from the beginning of each calendar year, increasing by the valuation rate determined and announced in accordance with the provisions of Article 298 of Tax Procedure Law No. 213 for that year. a) In accordance with Article 68 of Law No. 6502 on Consumer Protection and Article 6 of the Regulation on Consumer Arbitration Committees published in the Official Gazette dated November 27, 2014 and numbered 29188, it is mandatory to apply to district consumer arbitration committees for disputes with a value below 2000 Turkish Lira. In provinces with metropolitan status, it is mandatory to apply to provincial consumer arbitration committees for disputes between 2000 Turkish Lira and 3000 Turkish Lira. Applications to consumer arbitration committees are not permitted for disputes exceeding these values. The decisions of the consumer arbitration committee are binding on the parties. Consumers may also apply to alternative dispute resolution bodies in accordance with the relevant legislation.
While no monetary limitation is foreseen, consumer courts may be consulted regarding disputes arising from consumer transactions and consumer-oriented practices. In accordance with the Distance Contracts Regulation, a distance sales contract cannot be concluded unless the BUYER signs the document.
This 2 (two) page document was issued by the SELLER on …………………………………. As the Consumer/Buyer, I have read, understood, accepted and approved and confirmed all the matters written in this 2 (two) page Preliminary Information Document.
SELLER: Master Stil
BUYER: Name-Surname/Title:
History: